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As many of us gradually return to the office with guidelines in place, we hope this information serves as a look toward the future. Our team at HON is here to support you through the transitions and help you look forward to productive collaboration in all forms.
At HON, we spend a lot of time getting to know our customers better. Those relationships are what we pride ourselves on.
What do their companies need? What do their employees need? And how, with our products and services, can we fulfill those needs to make their businesses better?
One thing we’ve learned over the years: not everyone is a furniture expert, nor do we expect them to be (that’s our job). That’s why we’re committed to making the furniture-buying process simpler and easier to understand.
Finding the right furniture for your office and your team doesn’t have to be confusing, overly complicated or frustrating. In fact, it can—and should—be quite the opposite.
The knowledge of an experienced partner like HON pays off when you’re navigating the purchase of new office furniture.
Rather than sort through the plethora of options and risk getting bogged down by details, our team takes time to get to know you and what you’re looking for. This enables us to narrow down the options from our robust inventory and find products that fit.
Whether you’re looking to furnish just one or two rooms or an entire building, we’ve got plenty of solutions.
“From a product standpoint, we have one of the largest offerings in the industry,” said Andy Benner, Integrated Design Solutions Manager for The HON Company. “We can furnish everything from lobbies, back offices, storage, workstations and private offices—in multiple settings. If you don’t know where to begin, we can point you in the right direction.”
HON prides itself on building furniture that’s not only modern and can fit any office aesthetic, but that has a long life. Furniture isn’t a temporary purchase—it’s a long-term commitment that supports employees’ productivity, safety and well-being.
“Our products are built to last. Not only are you making a significant investment, but also it should stand the test of time, from longevity all the way to future flexibility,” Benner said. “The COVID-19 pandemic has shown us that things change quickly, and we can’t always tell what’s going to change or how, so we have an advantage with furniture that is flexible and adaptable.
“We know that trends will emerge and others will evolve. As office design changes and customer needs change, we can adapt to that.”
Part of the HON process is working side by side with our customers and partners to make good on their investment.
The most critical part of our process is understanding your business and your space.
“We take a hard look at translating our customers’ business needs into the workplace,” Benner said. “Our job is to understand the needs of their business and what they’re trying to achieve.”
From a design perspective, we’ll take a deep dive into your office space, its floor plan and how furniture fits into each unique aspect of the space. As the way the business world views furniture and its functionality has shifted, the design of that furniture has become integral.
“Furniture has moved from an expense to more of an investment,” Benner said. “It really affects a business’ true expenses, their employees and their real estate. We work closely with sales and design to get an idea of what people want, and then find a product selection that works.”
Sure, we’re thrilled to find the right products—but nothing truly works unless it’s within your budget. HON will tailor our recommendations to your financial requirements so you can make a purchase confidently and comfortably.
This may not surprise you, but the budget is often the most important consideration.
One of HON’s advantages is our breadth of product; there’s truly something in our portfolio for any office space, whether you’re making a small investment or a significantly larger one. Our team makes recommendations based on your budget, because we don’t want to force you into a decision that doesn’t align with your preferred financial commitment.
According to Benner, this phase of the process can be boiled down to two simple questions.
“First, what are you trying to achieve? And second, how much money do you have allocated to achieve it?” Benner said. “A lot of businesses put the ‘how much’ aspect before the ‘what,’ so we try to hammer down the goals before we talk about the budget.”
By better understanding the goals and objectives for your office and its furniture, we’re able to present options that are customized to your price range—and that check the boxes you want checked.
From there, it’s on to the fun part: bringing your vision to life.
It’s worth mentioning that once you make your purchase and your furniture is installed, the process doesn’t stop. In fact, it’s only the beginning.
We think of our customer relationships as long-term partnerships.
Installation is key, because it’s about the details and making sure everything fits and operates as it should. Beyond that, maintaining the product so it has a long, useful life helps our customers get the most out of their purchases.
“We’re here for the long haul versus something that’s purely transactional,” Benner said. “We continue to support customers from a design standpoint with reconfigurations and future layouts. We have a customer support team that can help with ongoing warranty or any service issues. Our dealer partners can do everything from project management to ongoing maintenance and support and asset management.
“We also have to think about future flexibility for the products we sell, and making sure our customers have a partner that can execute to their goals with products that last.”
Long story short: if you don’t know everything about office furniture, don’t sweat it. The HON team is here to help, and we’ve done so for small and large companies around the world.
If you’re interested in upgrading or updating your office space with HON products, we’d love to have a conversation. You can reach out to us at hon.com.
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